FAQ

Q: How do I cancel my subscription?

A: Cancel anytime in 2 clicks from your account dashboard—no phone call, no email, no retention team trying to stop you. Log in → "Manage Subscription" → "Cancel" → done in under 30 seconds. If you ever have trouble, email support@plumpycare.com with "CANCEL" in the subject line and a human will process it within 24 hours, guaranteed.

Q: Will I be charged again if I cancel? How do I know it actually worked?

You'll receive an immediate confirmation email when you cancel, if you don't see it within 5 minutes, it didn't process (check spam, then contact us). No future charges will occur after cancellation is confirmed, and you can verify in your account that it says "Subscription: Canceled."

Q: Can I pause or skip a shipment instead of canceling?

A: Yes, use the same dashboard to skip your next delivery or pause for 1-3 months if you're building up inventory. This keeps your discount active without unwanted shipments. Most customers pause rather than cancel when they stockpile, then resume when they're running low.

Q: How long does customer service take to respond?

A: Email responses within 24-48 business hours (Monday-Friday)—if you haven't heard back in 48 hours, check your spam folder or email again with "URGENT" in the subject. We're a small team and sometimes get overwhelmed during launches, but we respond to every inquiry.

Q: What's your return/refund policy?

A: 60-day money-back guarantee from purchase date—use the entire jar, and if you see zero improvement, email support@plumpycare.com for a full refund. We don't require you to ship it back (you keep it). Refunds process within 3-5 business days to your original payment method. Only exclusion: opened products with severe allergic reactions get immediate refunds without waiting 60 days.